Monitor your online presence, track the performance of your brand and benchmark it against that of your competitors and specific Key Performance Indicators (KPIs) to measure customer satisfaction, gauge reactions of marketing campaigns and detect competitive and reputational threats to your brand.
In our brand analytics for the Banking industry of Mauritius, Mauritius Commercial Bank leads the online presence by capturing the highest share of voice (SoV) for the month of June 2017.
Metric details
Brand Analytics tracks the performance of your brand, measures its competitiveness and specific KPIs on the online platform.
Share of voice (SoV) is essentially your crucial performance metrics against those of your competitors or KPIs. It details the percentage of mentions picked up from monitored brands of the Banking industry.
“Share” is self-explanatory, “Voice” is a little trickier because it implies that people are saying things. In its simplest form, SoV helps you understand how your brand or company is performing in comparison to your competitors.
Daily Activity represents the volume of mentions picked up by days of the week across four time intervals (12AM – 6AM, 6AM – 12PM, 12PM – 6PM and 6PM – 12AM) for monitored brands.
Popular Sources outline the share of mentions picked up for each monitored brand of the Banking industry by sources.
Methodology
This report was conducted for the period 1st June to 30th June 2017, where our tool scanned the internet from news websites to social networks in Mauritius. Real time information for instance brand mentions, complaints and concerns were picked up to derive business value in complex, expressive, and sometimes-confusing human language.
The report was done for the Banking industry whereby we have monitored four brands namely: Mauritius Commercial Bank, State Bank of Mauritius, Barclays Bank and Afrasia Bank on a real time basis.
The analysis is broken into Part A which details SoV, Daily Activity and Popular Sources for the four monitored brands and Part B which focus on the three most popular brands of the Banking industry.
Part A – Industry Analysis
Share of voice
As depicted by the doughnut, Mauritius Commercial Bank (250 mentions)has led the race on the online platform followed by Barclays Bank(88 mentions) and State Bank of Mauritius (63mentions).
Daily Activity
The highest activity for the monitored brands of the Banking sector was mostly recorded from 6PM to 12AMon Thursdays (104 mentions) followed by 12PM to 6PM on Fridays (87 mentions) and6AM to 12PM on Saturdays (72 mentions).
Popular Sources
During the period under review, the highest number of mentions picked up for the monitored brands were from News (133 mentions) followed by Facebook (127mentions) and Twitter (88 mentions).
Part B – Brand Analysis
Mauritius Commercial Bank
As depicted by the line chart, the highest volume of daily mentions picked up for Mauritius Commercial Bank was 34 followed by 29and 22on 1st, 2ndand 17thof June respectively.
As illustrated by the column chart, the highest daily activity for Mauritius Commercial Bank was mostly from 6PM to 12AM on Thursdays (64 mentions) followed by 12PM to 6PM on Fridays(62mentions) and 6AM to 12PM on Saturdays (40 mentions).
As shown below, Mauritius Commercial Bank was mostly present on Facebook (74mentions) where it posted about the project ‘Chess in Schools’ followed by the announcement of the winners of the ‘Science Quest 2017’. Mauritius Commercial Bank was also present on Twitter (67 mentions) and News(63 mentions). 
The website references for Mauritius Commercial Bank were as follows: 
Top 10active twitter users for Mauritius Commercial Bank were as follows: 
Barclays Bank
As depicted by the line chart, Barclays Bank picked up18 mentions on 4th of June followed by 7 mentions on 19thof June and 6 mentions on several other days.
As illustrated by the column chart, the highest daily activity for Barclays Bank was mostly from 12PM to 6PM on Sundays (21 mentions) followed by 6AM to 12PM on Saturdays (18 mentions) and 6PM to 12AM on Mondays (15 mentions).
As shown below, Barclays Bank picked up 60 mentions from News during the month under review. 
The top active twitter users for Barclays Bank were as follows: 
Top 10 website references for Barclays Bank were as follows: 
State Bank of Mauritius
As depicted by the line chart, State Bank of Mauritius picked up 20mentions on 22ndof June, 7 mentions on 7thof June and 6 mentions on 23rd and 24thof June respectively.
As illustrated by the column chart, the highest daily activity for State Bank of Mauritius was mostly from 6PM to 12AM on Thursdays (23 mentions) and Saturdays (12 mentions)followed by 12PM to 6PM on Wednesdays (10 mentions) and 6AM to 12PM on Fridays (10 mentions). 
As shown below, the State Bank of Mauritius was mostly popular on Facebook (53 mentions) where it has posted, posted about SBM Bill Pay, SBM e-statement and its wishes for Eid. 
The active twitter user for State Bank of Mauritius was as follows: 
The website references for State Bank of Mauritius were as follows:
We thank you for your interest in our Blog Post. Our Analytics Team will be pleased to review how Sentiment Analysis can help you reach the next level of performance in your online brand management. For further inquiries or requests, please contact Shamin on: 2331636 , via e-mail: shamin.bodhy@angloenterprises.com, or via LinkedIn: https://mu.linkedin.com/in/shamin-bodhy-1bba249a
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